Drivers and activities
All drivers must be over 25 years of age and held an unendorsed license for a minimum of 2 year. We highly recommend carrying an International Drivers License to avoid questions at Police Check Points. Whilst on rental, the vehicle is only allowed in the Mfuwe area and South Luangwa National park for game drives and personal tourist activities, following Department of National Parks and Wildlife (DNPW) and Zambian Road Transport Safety Authority (RTSA) rules and regulations. Renter is not allowed to cross any waterways. Should they do so, any water damage caused to the vehicle from crossing fords, rivers or lagoons, inside the vehicle or to the engine, gearbox or axles including the components fitted to these items is not covered and renter will be liable. Taking the vehicle on the road to Chipata, north of Nsefu sector or towards the Malama Chiefdom is not allowed, unless with prior consent of Personal Touch.
Insurance, Excess and Limitations
The vehicle (and optional camping equipment) is at the sole risk of the Renter (fair wear and tear excepted) from the moment the key and/or the vehicle is handed to the Renter until such time as Personal Touch has recorded the return of the vehicle. Vehicles are insured for game drive activities in the South Luangwa National Park and visits to Community Projects or shops in the Mfuwe area. The Renter is liable for any damage caused to the vehicle including tyres whilst the vehicle is on hire to him.
Company reserves the right to ask for a cash or credit card deposit to cover the liability excess of USD 1000,=
Limitations on the insurance,
The Renter shall be held responsible and liable for any damage, repairs, towing costs, loss of revenue and/or total loss sustained to the vehicle, howsoever the damage and/or total loss is caused and whether or not it is attributed to his fault or negligence (including but not limited to hail damage, animal encounters or other) resulting from such incidents, if and when;
- Vehicle is driven by an unauthorized driver, used for unauthorized activities, or driver is intoxicated, speeding, driving dangerously, and generally gross negligent to all rules and regulations set out by Personal Touch and/or DNPW and/or RTSA (Department of National Parks and Wildlife and Zambia’s Road Transport Safety Authority)
- Vehicle is used to cross waterways, overloaded with more than 7 people including driver, or vehicle is taken outside of designated areas in the greater Mfuwe area
- Vehicle is used beyond the agreed rental period without notifying and obtaining permission from Personal Touch in advance
- Damage is done to window/tyre/rims, optional radio or damage is caused by any animal encounters
Renter is always responsible for obtaining a police report at any incident.
Fuel & Maintenance
The vehicles will start all rental periods with a full tank of diesel and should be returned at the end of the period with a full tank. If the company needs to replenish any tank the Renter will be charged Mfuwe pump prices plus 10%. The Personal Touch Ltd. is constantly monitoring the overall conditions of the vehicles. Fluid levels as well as tyre pressure and conditions are checked before the rental agreement. In the case that the rental agreement exceeds one week, the basic maintenance is the responsibility of the Renter. With basic maintenance the checking of all fluid levels and adjustments when necessary, the control of tyres and pressures, and the check on overall appearances of the vehicle are meant. Failure to proceed with basic maintenance can result in serious engine failure and all damages occurring from this negligence will be charged to the Renter. If Renter, whilst performing basic maintenance, finds any problems falling outside basic maintenance, The Personal Touch Ltd. needs to be informed immediately. Any work done by the Renter outside the basic maintenance range, cannot be charged to Personal Touch without prior consent
Park entrance fees
All entrance fees are payable directly to the parks board at the gate, therefore we advise you to bring enough cash to have ready at the entrance gate. The Personal Touch Ltd. cannot be held liable for prices quoted in error i.e. all prices quoted on an error and omissions basis. Cash payments accepted in USD or ZMW against daily rate;
DNPW Park Entry valid per day for SELF-DRIVES;
US $ 30 per person per day – Non Residents
US $ 25 per person per day – Zambian Residents / SADC members
ZMW 42 per person per day – Zambian Citizens (ZMW cash only)
ZMW 25.50 per vehicle on self-drive 06.00-18.00 hours (ZMW cash only)
Pricing & Payments
The Personal Touch ltd. reserves the right to amend the rates quoted and not to enter into a rental agreement at our discretion. We reserve the right to substitute the vehicle with a comparable or superior vehicle. We will try our very best to replace a vehicle that has broken down and cannot be repaired within 24hrs. Any problems with the hire vehicle must be reported on the return of the vehicle. Payments must be made out to The Personal Touch ltd. An invoice will be submitted for each payment made. Renter is responsible for registration and payment of fees while entering the South Luangwa National Park and must obey all rules and regulations set out by DNPW.
Included in our rental price (when hires are longer than three days) is your collection at Mfuwe airport and an escort back to the airport on your return day. This is subjected to the luggage and total number of people and only applies on days of collecting and returning the vehicle if there are more than three days booked. For short hires, meet and greet at the airport is possible against a surcharge. Delivery and collection services to main gate establishments are all possible as well. (Stops at Tribal Textiles during the transfers are subjected to a surcharge).
A minimum deposit of 50% is requested to confirm your booking. The balance is to be paid minimum 30 days before collection date of vehicle. A reservation confirmation will be sent to the client via e-mail once the deposit is received. The deposit is non-refundable for cancellations made within 3 months of arrival date. The Personal Touch Ltd. accepts Zambian Kwacha and US dollars via direct transfer into our account in Zambia. Alternatively we can send you a link for payments via Exchange4Free to be able to make a bank transfer (EFT) into a local account saving you on bank fees. We are also able to accept Credit Card or Online Secure payments, which attract a 5% administration fee. Please be aware that all bank transfers should be made free of ALL bank charges to recipient.
A cancellation of any booking must be received in writing. The cancellation fee is as follows, whereas all bank charges for possible refunds are at clients cost::
* 3 months to 1 month prior to pick-up 50% of total amount
* Less than 1 month prior to pick up 90% of total amount
* Fourteen or less days prior to pick up 100% of total amount
* Early return No refund
The Personal Touch ltd. cannot be held liable for any mishap to you, your guests or your property caused from weather conditions, natural disasters, industrial action, political and civil strife and/or war, terrorism, intervention by any Government, robbery, fire, Ill-health, quarantine, airlines, airports, wildlife, or any other incident beyond our control. Personal property is not covered by our insurance, nor can The Personal Touch Ltd. be held liable for any personal injury or death sustained during the term of the hire contract. If injury or death result to any party connected to the hire of the vehicle, or if injury or death occurs to a third party inflicted by the driver or passengers in the hired vehicle, The Personal Touch ltd., its employees, or any other third party connected to us, cannot be held responsible or liable. Third-party liability is NOT covered by The Personal Touch Ltd. Automobile third-party liability is liability imposed by law for loss or damage arising from the use or operation of a rented vehicle that results in bodily injury or death to any person or damage to property. We advise you to consult your own insurer if this is included in your own vehicle insurance. Whilst The Personal Touch ltd. does it utmost best to repair or replace a broken down vehicle, we cannot be held responsible or liable for any loss of income to the Renter caused by the malfunctioning or unavailability of a replacement vehicle.
The Personal Touch ltd. reserves the right to amend the rates quoted. We reserve the right not to enter into a rental agreement at our discretion. We reserve the right to substitute the vehicle with a comparable or superior vehicle. We will try our very best to replace a vehicle that has broken down and cannot be repaired within 24hrs. Any problems with the hire vehicle must be reported on the return of the vehicle.